These conditions of sale, unless otherwise agreed upon in writing between the parties govern the purchase contracts between seller and buyer inherent to the products marketed by the company I-DO SRL, Via Fondo Ausa 68, 47891 – Dogana (RSM).


INDEX
1- Content of website information and copyright
2- User account
3- Prices
4- Limitation of Liability
5- Right of withdrawal
6- Damaged products
7- Obligations of the buyer
8- Proof of purchase
9- How to collect the products


1) Content of the website information and copyright

The user undertakes not to reproduce, distribute, sell, market, resell or exploit the content of the website for commercial purposes.
You agree not to interfere with or interrupt the website services, website security systems or website content. Before placing your order it is advisable to check the specifications and compatibility of the individual products and if in doubt contact us.
The administrators of I-DO SRL are constantly working to maintain the accuracy of the information displayed on the website. However, the site does not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free.
Please note that photographs are provided for informational purposes only and may display some product accessories that may not be included in the standard retail package.


2) User account

The use of the Site or some sections of the Site requires the creation of a user account.
If you use this site, you are responsible for maintaining the confidentiality of your account and password; agrees to take responsibility for all activities that occur on his account or password. If you suspect that the security of your account has been breached, please notify the site administrator as soon as possible.
I-DO SRL is not responsible for any damage that may occur from the unauthorized use of your user account.


3) Prices

All published product prices are expressed in Euros and do not include any taxes, duties and taxes applicable in the country of destination of the products, which will be charged to the customer.
I-DO SRL reserves the right to change the price of the products, at any time, without notice, it being understood that the price charged to the user will be the one indicated on the site at the time the order is placed and that any changes (increasing or decreasing) subsequent to the transmission of the same will not be taken into account, except for increases imposed by law regarding taxes, taxes and duties.
I-DO SRL declares that the sale of retail products is carried out in San Marino at its headquarters where they are collected by the customer or his representative, therefore the sale price of this product is inclusive of single-phase tax and any other tax burden.


4) Limitation of Liability

In any case, the site and the company that manages the website will not be held responsible in any way for any direct, indirect, incidental, special, consequential or punitive damages for the use of this site or any other website with hypertext links. including, without limitation, replacement costs, business interruptions, loss of data or damage resulting from the use or reliance of the information present.
Any information or news provided on this site, in particular any information or news relating to health conditions, medical and / or preventive treatments, drugs, diseases or disorders is presented purely for general and indicative purposes and with the sole informative objective to guide the user to a correct and conscious choice.
The products are regularly imported into the Republic of San Marino, in full compliance with the laws in force, and where applicable with the EEC directive 93/42 on medical devices, in addition to the legislation of the Republic of San Marino.
The products sold are intended for a worldwide audience. The language used is Italian as it is the official language of the Republic of San Marino. The selling company is not responsible for imports of goods in compliance with the internal regulations of each individual country of residence of the final customer or user of the product.

The information on the site is the faithful reproduction of what has been communicated by the suppliers / distributors of the product and must not in any way replace the direct relationship between health professional and patient; I-DO SRL reports on its technical data sheets the official data available on the manufacturers’ websites and, therefore, assumes no responsibility for the contents and their accuracy.
The use of the products and the assumption of the same is therefore under the sole responsibility of the customer.

I-DO SRL is not responsible for any inconsistencies regarding the characteristics shown on the labels of the individual products, even if they are linked to incorrect translations from the mother tongue of the country of production of the goods.
For technological products, the battery that powers them is not considered covered by a statutory warranty, as it is highly usable by use.
This site does not provide medical advice and does not in any way replace the advice of the attending physician.

In the presence of pathologies, it is necessary to consult your doctor before purchasing and / or using and / or taking the products purchased on the site. To this end, it is the customer’s responsibility to carefully check on the label of the products purchased (when reported by the manufacturer) for the possible presence of allergens and to verify their compatibility with their health conditions.


5) Right of withdrawal

The current legislation provides in favor of the consumer the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and to obtain reimbursement of the expenses incurred. The right of withdrawal does not apply to sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection that have been opened after delivery.
The Customer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products, i.e .:
– in the absence of the original packaging
-in the absence of integral elements of the product (accessories, cables, instruction manuals, etc.)
– in case of prolonged use incompatible with the aforementioned handling

5.1 Methods of reimbursement

The Customer has a period of 15 (fifteen) days to withdraw from the day of receipt of the goods. To obtain the refund, the Customer must contact us by email at assistenza@bodypharm.eu with the subject “Return request”, and in the body of the email specify the personal data entered during the purchase and the IBAN on which to receive the refund.
Then the buyer will arrange for the purchased product to be sent back to the site at his or her expense.

Shipping costs are the responsibility of the buyer. The Customer must ensure that the products are new and if possible are in the original packaging.
All products that do not comply with our return conditions will not be refunded.
The refund is made only by bank transfer or payment method used during the purchase, which is made within 5 days of receipt of the amount.


6) Damaged or non-functional products

In case of receipt of damaged goods, the customer must communicate the problem found within and no later than 15 days by sending an email to assistenza@bodypharm.eu, mentioning “damaged items” in the subject line of the email.
If you receive a damaged item, you must keep the original box and packaging, taking care to photograph the damaged items correctly.
If a damaged package is received by the courier, the customer must sign with reserve, or refuse the package by communicating the problem found to the address assistenza@bodypharm.eu.

In the event that the damage suffered by the product during shipment is confirmed, the cost of returning the product to the store will be borne by the store.


7) Obligations of the buyer

The buyer, emphasizing the terms and conditions of sale, undertakes to:
– pay through one of the payment services indicated by the manager;
– be available, in accordance with the courier’s terms, for receiving the ordered products in the manner provided;
– not to provide false reviews and false experiences in the use of the products, whether it is the operator’s site or third-party sites not directly managed by the company.

In particular, please note that in case of non-receipt of goods shipped on delivery, I-DO SRL may retaliate against the defaulting customer for the recovery of the costs incurred for the unsuccessful shipment.


8) Proof of purchase

The current legislation provides that mail order sales are not subject to the obligation to issue an invoice or receipt.
For all cases in which it is necessary to show proof of purchase (for example for replacements under warranty), the courier coupon is valid and must be properly kept.


9) How to collect the products

Proceeding with the order, the customer gives a mandate to our affiliated couriers to collect the product from our warehouses for his name and account, and in case of cash on delivery, to deliver the money to the courier.
The Customer declares that he has expressly given a mandate to LP, or his chosen courier, to take care of the transport on his behalf and to collect in his name, at the registered office in San Marino, the products he ordered and purchased.
Transport costs are applied based on the value of the goods in the Cart at the time of confirmation, they are therefore indicated before payment.